Hiding the problem report submittion program runs counter to that
   goal.

Worse that that, it encourages people to submit bug reports without
using it.  In itself, this isn't so bad.  The problem is that, frankly,
most people don't have a *clue* what they should put in a bug report,
and the boilerplate gives them at least some minimal guidance.  It's
rare that I see a completely unusable bug report submitted through
GNATS, yet I frequently see them elsewhere.