gabriel rosenkoetter <gr@eclipsed.net> writes:

> Not to say that Adaptec doesn't "deserve" hate mail, but perhaps
> they'll respond a bit better if they receive ten or twenty well
> thought-out and worded requests, no?

I used to believe that... until I personally tried for several weeks
to get documentation from them, and watched at least 3 other people do
the same.  I have concluded of late that the only way to get them to
help us is to make it difficult for them not to.