Subject: Re: BSD-Friendly Internet?
To: None <email@example.com>
From: Steven M. Bellovin <firstname.lastname@example.org>
Date: 09/15/2000 16:42:08
In message <39C20531.14216.636C9EBB@localhost>, "Thomas Michael Wanka" writes:
>Most ISPs seem
>not to spend money for customer support.
In fact, customer support is one of the biggest expenses for just about
every ISP. It's not that they don't want to provide good support; it's
that they can't afford to. (Why? Well, think about how much money you
would want to answer questions that are (a) generally about Windows and
its misfeatures, and (b) often asked by folks whose clue bit is
hard-wired to 0.)