Thanks, I will check-out JitterBug.

I also found two places full of information on such things.

For problem management tools
	http://www.iac.honeywell.com/Pub/Tech/CM/PMTools.html

For help desk information (including tools)
	http://www.philverghis.com/helpdeskfaq.html

On Wed, 21 Oct 1998, Webmaster Jim wrote:
> On Wed, Oct 21, 1998 at 11:53:35AM -0400, Marinier, M. Claude, G. wrote:
> > I have been looking for gnats (maybe I should use wwwgnats) but have had
> > no success. I checked the development packages but did not find it. All I
> > can find is gnats 3.2 from the GNU site; it is very old and does not like
> > NetBSD.
> > 
> > What I really want is a simple problem tracking system to help the IT team
> > here. I will even consider MS Windows based solutions.
> 
> I have found the program "jitterbug" to be a good variation on the GNATS
> theme. It is easy to customise and can be accessed from email or the
> web. It runs on UNIX only, which is also a plus :-)
> 
> See: http://samba.anu.edu.au/jitterbug/

--------------------
Claude Marinier, Information Technology Group    claude.marinier@dreo.dnd.ca 
Defence Research Establishment Ottawa (DREO)    (613) 998-4901  FAX 998-2675
3701 Carling Avenue, Ottawa, Ontario  K1A 0Z4         http://www.dreo.dnd.ca