Marinier, M. Claude, G. writes:
> 
> What I really want is a simple problem tracking system to help the IT team
> here. I will even consider MS Windows based solutions.
>
> Could someone please point me to the right place?

Has anyone pointed you to...

  http://alumni.caltech.edu/~dank/gnats.html 

  "The current release is 3.104, though if you're picky, you could
  say it's still beta. (The 3.2 release is buggy and old; everyone's
  using the newer 3.104 version.)
  
  There is some confusion about the name GNATS, because a similar
  name (Gnat) is used by the Gnu Ada Translator. Cygnus wanted to
  rename it PRMS at one point, but I think most people still call it
  Gnats.  - Dan Kegel July '97"


-bmw