Subject: "Selling" NetBSD to the IT Department
To: NetBSD Users <>
From: Louis Guillaume <>
List: netbsd-users
Date: 12/08/2004 00:01:04
Hello everyone,

I have a major project that is in the planning/testing/proof-of-concept 
stages right now. This is a major project that will involve hundreds of 
users in our organization.

In the mix is a NetBSD file server running netatalk services for the 
Macintosh users. The scenario works great. I could not be happier or 
more confident with this solution.

But the "higher-ups" are like, "What is NetBSD? Is it Linux?"

And I have to explain, which I've done fairly well, in writing in my 
proposal (still in draft).

The feeling I'm getting is that this doesn't stand a chance because 
nobody knows about our fine OS.

Their requirements include having some for of "Commercial Support for 
whatever product we choose." Now I know that there is no support that 
can match these mailing lists; however there is some creedence to their 
strict requests:

. Suppose a problem arises and only the lowly operator is there. They 
need to have a telephone number to call for support. Such an operator is 
really someone who swaps tapes, runs maintenance tasks, and adds/deletes 
users from certain systems. They are entirely involved in procedural 
work and not in design/analysis or programming of systems. However, in a 
pinch, they need to be able to follow procedures given by admins and 
support folk.

Anyway - let's assume that their policy is un-bending. There must be 
"Commercial Support".

. Does anyone provide telephone support for NetBSD (or specific 
implementations thereof?)

. What about specifying appropriate hardware for the job and being 
involved in the configuration/implementation?

I'm hesitant to post to the list asking for bids on a specific project, 
but I am not unwilling to do so. Is it ok to do something like this? The 
netbsd-jobs mailing list is practically unused, and I don't know what to 
think of that.

I really don't want this project to go down the RedHat road just because 
they have the kind of support that is acceptable. Considering a 
successful NetBSD implentation, there may be room for other services to 
be using NetBSD. But we must first convince, or "sell" the product to 
the powers that be. But how?

Any help will be most appreciated.