>On Sat, 19 Sep 1998 21:55:52 -0400 (EDT) 
> woods@most.weird.com (Greg A. Woods) wrote:
>
> > hundreds (or is it thousands) of programmers world-wide who've had end
> > users of such software ask them for support only to find out that the
> > bug was introduced by the proprietary vendor.  Even worse many such
> > users will expect *free* support just because they're using what they
> > think is a freeware component of the application they're using.
>
>Solution here is easy: "Oh, you're not using my distribution?  Sorry."

That's one solution.  Another is: "My contracting rates are ..."

--
Justin